Vape Return Policy/DOA Policy
Our Breazy return policy comes into effect the moment you purchase something from us and tracking shows it was delivered to your mailbox, and remains in effect for 5 calendar days from the package landing in your mailbox.
Please inspect your items immediately once you receive it, as wear and tear, scuffs, and scratches will automatically void your warranty.
Customers are responsible for the return shipping costs to us. Breazy will handle the shipping cost associated with replacing your defective devices. You may submit a return/support ticket by emailing us here: hello@breazy.com
If you received free shipping on your order, our shipping costs will be deducted from your refund/credit.
What is NOT covered:
- Consumable items (e-liquid, tanks, coils, pods, empty pods, batteries, accessories, and parts)
- Damaged devices (improper usage, water damage, drops, abuse, wear and tear)
- Cosmetic issues
- Tank leaks, dry hits, or shorted coils
- Units functioning up to spec (i.e. you changed your mind)
- Modified products
- Software issues
- Using improper or damaged battery in device
- Clearance items
- Final Sale items
What IS covered:
- DOA devices or Coils (not turning on or functioning in any manner)
- Screen malfunctions
- Chip issues (auto-firing, not recognizing any atomizers, “low battery” on a fully charged battery)
- Manufacturing defects
- Internal battery defects (if applicable)
All of this comes down to your device being defective. Basically, if you received a lemon, we’ll have no issues switching it out for you. But if your device has any visible damage or signs of improper usage, we won’t be able to offer a replacement. This is because none of our suppliers will accept returns on visibly damaged or misused items. So to avoid potential issues, please inspect your device and test it as soon as you purchase it.
Determining Warranty Coverage
In order to determine whether your device is covered by our return policy, we’ll have to work through a comprehensive troubleshooting process. We have two big reasons for doing this. Firstly, most warranty claims are not actually defective units. They’re usually fairly simple issues that can be resolved with the guidance of our vape experts. Secondly, in order for returns to be processed by our suppliers and manufacturers, we have to meet some very strict conditions.
General inquiry:
- Was the device working out of the box?
- When did the problem first arise?
- Can the problem be replicated? (Can you show us in a video?)
Visual inspection:
- Is the exterior damaged, scuffed, scratched, or bent?
- Is the battery door in good condition?
- Are the battery terminals damaged or shifted?
- Are the 510 pin, seal, and threading damaged?
- Are there signs of water damage?
- Are there signs of fire damage?
Troubleshooting:
- Does the issue persist with different tanks?
- Does the issue persist with different batteries?
- Are the device settings correct?
- Can the issue be resolved with a firmware update/downgrade?
Keep in mind that this process may take up to 2-5 business days once we receive your product to give you a response. So please be patient as we investigate the issue and get back to you.
Exchanges
If your item is covered under our return policy, you are eligible to exchange it for a sealed item of the same SKU (if the item is instock), a SKU of equal value, or store credit.
Returns
Sealed items:
Items still sealed in the original manufacturer’s packaging can be returned for store credit or within 30 days of purchase. You must first get authorization before sending back the product. The product must match the product specifications shown on the invoice and be in perfect condition for resale, the plastic seal perfectly intact and the customer will be responsible for paying the shipping cost back to us. We will notify you once we have obtained proof that your product is eligible for return and send you a return address.
Final Sale Products
Because a large percentage of vaping products are consumable/cannot be officially refurbished, their manufacturers do not accept returns. So vape store policies have to reflect this as well. As such, the following products are final sale:
- E-juice
- Pre-Filled Pods (STLTH, JUUL)
- Pods (Empty)
- Tanks (Unless DOA)
- Coils
- Drip tips
- Rebuild-able products
- Batteries
- Accessories
Underage Purchases
All products sold by Breazy are intended for adults. All orders that do not pass our age verification system will be canceled and may not be eligible for refund if proven correct.
Troubleshooting
Once we receive your product, our team will assess the damage and warranty coverage. If the device is functioning as intended, you will need to cover the shipping cost back to you and we may reject your claim for replacement or refund.
Return shipping costs
Once your return request is approved, you will receive further instructions, and you may ship the items back to us. You are responsible for shipping costs associated with your return unless approved by our Customer Service team. We will cover the shipping back to you. If you received free shipping on your order, we will deduct our shipping costs from the return amount. *SHIPPING COSTS ARE NOT REFUNDABLE
Credit Card Transactions
If you used your VISA, VISA Debit, MasterCard or AMEX, a refund will be processed to the card used. We can only give a refund to working cards, if your card is expired and we are unable to refund your original card, we may not be able to process your refund.
Cannabis/CBD Related Products:
Returns are accepted within 90 days for completely unopened and unused products. If the product is sent back to us with any kind of seal or packaging broken, it is no longer sell-able on our end, and we will not issue a refund to your account, and we will NOT reissue the product to you. We will request photos or videos to verify that the product is unopened and resell-able/replaceable on our end. We DO NOT offer returns or replacements of any kind for you not enjoying the flavors. Once it's been used in any form or opened, we are unable to help you as it is no longer sanitary to deal with your items. We strongly advise you to try the smallest size bottle or option before ordering larger quantities. International Orders (Outside the U.S.) are currently not available. Breazy is not responsible for international orders with cannabis related items that are lost, seized or damaged, and refunds will not be given.