Additionally, we have unfortunately had to cease shipping to certain states where we are not licensed. We hope this is temporary. If you’re in an affected state please know that we view this as a very unfortunate situation, and our legal team is working to comply with all laws so that we can begin shipping to you again.
This is a very difficult and unfortunate time for vapers, Breazy, and our industry but we are committed to full compliance with the new law.
We’ve taken steps to ensure the health and safety of our team members who are working tirelessly to keep us operational and serving our customers. We are shipping and still fully operational. We will do our best to continue to fulfill our quality promise to you, our customer.
Those steps include:
• Increasing the hourly wage of our warehouse team members during this time of uncertainty, because it’s the right thing to do. These individuals leave their families to come into work to provide our customers with the fast shipping we’ve always promised. They are Breazy’s front line, and they should be recognized for going above and beyond during this time.
Due to the PACT Act, all states now require Adult Signature Confirmation upon delivery for packages containing e-cigarette related products. To receive this package, the recipient must be at least 21 years of age and present upon delivery with valid ID to accept the package. All delivery carriers charge extra for this feature, and our shipping rates have been adjusted to reflect this.
No sales are final until shipment.
Ownership of packages accepted by USPS transfers to the buyer. We cannot be responsible for lost, held, damaged packages, incorrect shipping info, stolen packages or mis-delivery errors via carrier (example: delivered scan but not delivered). Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS. If you do not agree to this policy you will not be able to complete a purchase as the terms & conditions box must be checked. There will be NO exceptions to this policy.
At Breazy.com we offer a variety of shipping options to our customers. The shipping method you choose does not affect how quickly your orders get placed. A large majority of the time, your order will be processed in 24 hours. In some situations though, it may take up to 3 days to process and ship your order. Our packages are packaged discretely for your security.
We offer free shipping at Breazy on all domestic orders over $100. Free shipping does not apply to international orders.
Sometimes, there are also coupon codes for free shipping. When a customer chooses free shipping we ship via the least expensive method possible. Our system will pick the best method for us to use so your package may ship via USPS or UPS depending on cost. Free shipping will never work on international orders.
At Breazy we ship packages world wide. Keep in mind we are unaware of your local laws and you, the customer, assumes all shipping risk. Once the package leaves our hands there is nothing we can do from that point. All international mail is shipped via USPS or FedEx. If you order any e-juice, your customs form will be labeled as e-juice. We will not stretch the truth or under declare values on any packages. We offer a variety of international shipping methods. Note: Customers are responsible for all customs and duty fees when importing products into their country. In certain cases the packages may get held up in customs, or never delivered. We apologize for the inconvenience but international customers assume that risk, and once we ship it internationally we consider it a finalized sale.
International orders may be subject to import taxes and duty fees. The customer is responsible for paying these charges.
We ship at your own risk, but there is a chance they WILL BE confiscated. We are not responsible for these products if done so.
First Class International Mail
International postage is based on the weight of your package. First Class International Mail is assigned a tracking number. Unfortunately, once the package leaves the USA (typically in New Jersey) we will not have any other tracking information on this package. First Class International Mail can take up to 20 business days to reach its destination. Please also understand that customs can delay this process.
Express International Mail
International postage is based on the weight. Express International Mail is assigned a tracking number and can be tracked until it is delivered to the customer. Your package will arrive to you in 3 – 10 business days, but because of potential customs delays, this process may take up to 20 business days.
Order Cancellation and Alteration Policy
You can cancel your order up to 1 hour after placing it. After that, we cannot guarantee that your order can be cancelled, as it could have already been processed or shipped. Currently, you can not make other alterations to the order after it is placed. If you need to make changes to items in your order, you can cancel within 1 hour and place the order again.
Lost and Undelivered Packages
Lost or undelivered packages are not the responsibility of Breazy Inc. When issues arise from packages not received, as a courtesy we can help our customers file claims with the carrier in use on your behalf, though we reserve the right not to file the claim at our discretion.