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Happy to answer questions or help with a return. Send us a message and we will get back to you during chat hours.
Before you write
These answer most of what reaches our inbox.
When will my order ship?
Most orders ship within 24 hours. During large promotions processing can take longer. Orders from the Marketplace can take a day or two more depending on the vendor.
Where is my tracking? My order says pre-shipment.
We issue tracking as soon as a package is due to leave our facility. A pre-shipment status on USPS.com usually means the parcel has not been scanned locally yet but will be scanned in transit.
My order status says “Unfulfilled”. What does that mean?
It means we have not finished packing or shipping your items yet. It does not reflect payment or stock. The status changes to fulfilled once the order ships.
Why do I have to verify my age?
Since August 2016 the FDA has required every online retailer in the vaping industry to verify age. All customers must provide proof of legal age before an order can be released.
What shipping carrier do you use?
USPS for domestic and international shipments. For international orders USPS hands the parcel to the local carrier for final delivery.
Do you have a physical location for order pickup?
No. Breazy is an online-only retailer, so every order is shipped and there is nowhere to collect in person.